Returns and Refunds
Thank you for shopping with Novia Health Nutrition. Your satisfaction matters to us, and we want you to feel confident in every purchase. Please review the policy below to learn how returns, exchanges, and refunds work.
Return Eligibility
As health and dietary supplements, our products must remain sealed to guarantee their safety and quality. We accept returns of unopened, unused items in their original packaging within 30 days of the delivery date.
Opened or used products cannot be returned unless the item arrived damaged or defective, or you received the wrong item.
Non-Returnable Items
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Opened or used supplement bottles or packages
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Items marked as final sale
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Gift cards
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Products purchased through third-party retailers (please contact them directly)
How to Initiate a Return
To begin a return, email support@novianutrition.com with your order number and the reason for your return. We'll send you instructions on how and where to send your package.
Please request a return before shipping anything back to us - items returned without prior authorization will not be accepted.
Refunds
Once we receive and inspect your return, we'll let you know whether your refund has been approved. Approved refunds are issued to your original payment method within 5-10 business days. Your bank or card issuer may take a few additional days to post the funds to your account.
Damaged, Defective, or Incorrect Items
If your order arrives damaged or defective, or if you received the wrong item, contact us within 7 days of delivery at support@novianutrition.com with your order number and a photo of the item. We'll arrange a replacement or full refund at no extra cost to you.
Return Shipping Costs
Customers are responsible for return shipping costs, except when the return is due to our error - such as a damaged, defective, or incorrect item - in which case we cover the cost.
Exchanges
100% Satisfaction Guarantee
If you experience an adverse reaction after receiving the product, or if the product is close to its expiration date when delivered, you may return or exchange it free of charge. We will provide a prepaid return label and replace the product or issue a full refund at no additional cost.
We may offer an exchange, at our discretion, if a product causes an adverse reaction or if there is a verified product quality issue, so you can switch to a different item that better suits your needs. We also offer exchanges for products that arrive damaged, defective, or that don't match what you ordered.
Contact Us
Have questions about this policy? Reach out to us at support@novianutrition.com - we're happy to help.